Do you offer substitutions?

Please contact our customer service team at 1-800-236-4242 between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday, Central Standard Time. If your order has not processed we can provide substitutions.

Date Updated: 11/01/2017

 

Do you ship to P.O. Boxes?  

No, we do not ship to Post Office boxes.

Date Updated: 11/01/2017

 

Do You Ship Items To Canada?

No, we do not ship outside the contiguous United States.

Date Updated: 11/01/2017

 

Can I track Online Orders?

Once your order has shipped, you will receive shipping/delivery information. If your order is shipping FedEx it will include your tracking number. If you are receiving local delivery, we will email you with delivery information. Please be sure to check your SPAM or Junk folders for our email as some providers will bounce our email. It will be from McKay Nursery Company. 

Date Updated: 5/10/2021

 

What's Your Return Policy: 

All sales are final, and the package cannot be returned without our permission. A 40% restocking fee will be charged to the customer if the nursery stock is returned in the same “like-new condition”, and is saleable, within two weeks of receipt. Customer will be responsible for all shipping and processing charges for any returns. We will not be liable for damages in an amount greater than the original purchase price of any plant.

Date Updated: 11/01/2017

 

Wrong Item Shipped from McKayNursery.com

We apologize if we have shipped you an incorrect item. Please photograph the item and call and speak to a customer service representative in our Customer Service Department and a representative will be happy to assist you. Call 1-800-236-4242 between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday, Central Standard Time.

Date Updated: 11/01/2017

 

Canceling an Order on McKayNursery.com. 

We strive to get orders out to you as soon as possible. You may cancel the order as long as our warehouse has not begun processing it. Please note this may be soon after the order has been placed, and a cancelation fee of 20% will be charged.

Date Updated: 11/01/2017

 

My new product purchased has missing and/or damaged pieces.

We have perfected the boxing and shipping to ensure that the plants will arrive to you in great shape but on rare occasions, products may be damaged during transport. If your product has been damaged during shipping, the quickest and easiest solution is to contact customer service and a representative will be happy to assist you. Please call at 1-800-236-4242 between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday, Central Standard Time.

Date Updated: 11/01/2017

 

Shipping Rates

Shipping is calculated directly on our site and is dependent on weight and distance. You will see the shipping costs before your final checkout.

 

How & Where We Ship

We ship to continental United States only. We ship smaller containers and bare root material through FedEx and large, oversize B&B materials through our own delivery trucks and drivers within a limited area of Waterloo, WI. See "Shipping Methods" below for more details on what we ship.

 

Shipping to a Different Address

Currently a separate order must be placed to ship to another address.

 

Shipping Schedule

Listed per plant item. You can use the chart as a guideline, but we reserve the right to adjust the delivery/shipping schedule at any time due to weather or any other unforeseen circumstances. 

shipping-delivery-schedule-mckay

Date Updated: 11/01/2017 

 

Shipping Methods

1. FedEx - Due to our high quality and healthy nursery stock FedEx puts shipping and weight restrictions on what we can ship. Below are the only items we can currently ship FedEx.

-          #3 containers/grow bags

-          #2 containers/grow bags

-          #1 containers/grow bags

-          All small fruit bare root bundles

-          Bare root shrubs 3' and smaller

-          Bare root trees 5' and smaller

2. Local Delivery - local delivery is only for customers that are within a small radius of our Waterloo, WI office at this time. This delivery option is serviced by McKay's delivery team and trucks. 

3. Will- call (FREE order pick-up) - pick-up at our Waterloo, WI location - 750 S Monroe Street Waterloo, WI 53594. Please call 920-478-2121 Monday - Friday 8am-5pm CST to place your order over the phone as we do not allow "will-call" as a delivery option through our online check out at this time. Please allow 3 business days for Waterloo (McKay) pick-ups. More details on this in our FAQ section under "Are online orders available for pick-up if you live near Waterloo, WI".

 

Sales Tax

Calculated at the point of sale.