Do you offer substitutions?

Please contact our customer service team at 1-800-236-4242 between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday, Central Standard Time. If your order has not processed we can provide substitutions.

Date Updated: 4/02/2016

 

Do you ship to P.O. Boxes?  

No, we do not ship to Post Office boxes.

Date Updated: 4/02/2016

 

Do You Ship Items To Canada?

No, we do not ship outside the continental United States.

Date Updated: 4/02/2016

 

Can I track Online Orders?

Once your order has shipped, you will receive an email confirmation. This email confirmation will contain a tracking number.

Date Updated: 4/02/2016

 

Wrong Item Shipped from McKayNursery.com

We apologize if we have shipped you an incorrect item. Please photograph the item and call and speak to a customer service representative in our Customer Service Department and a representative will be happy to assist you. Call 1-800-236-4242 between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday, Central Standard Time.

Date Updated: 4/02/2016

 

Canceling an Order on McKayNursery.com. 

We strive to get orders out to you as soon as possible. You may cancel the order as long as our warehouse has not begun processing it. Please note this may be soon after the order has been placed, and a cancelation fee of 20% will be charged.

Date Updated: 04/02/2016

 

My new product purchased has missing and/or damaged pieces.

We have perfected the boxing and shipping to ensure that the plants will arrive to you in great shape but on rare occasions, products may be damaged during transport. If your product has been damaged during shipping, the quickest and easiest solution is to contact our Customer Service Department and a representative will be happy to assist you.  Please call at 1-800-236-4242 between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday, Central Standard Time.

Date Updated: 04/02/2016

 

Shipping Rates

Shipping is calculated directly on our site and is dependent on weight and distance. You will see the shipping cost before your final checkout.

 

How & Where We Ship

We ship to continental United States only.

 

Shipping to a Different Address

Currently a separate order must be placed to ship to another address.

 

Shipping Schedule

Listed per plant item.

 

Shipping Methods

We ship using Federal Express only at this time, unless noted.

 

Sales Tax

Calculated at the point of sale.