Frequently Asked Questions
What is my Hardiness Zone?
By entering you zip code the page will display what your hardiness zone is. That zone identifies the area that the plants will grow in. If shipping to a zone where you are not located you must change the zip code.
Are you a garden center?
McKay Nursery does not operate a retail garden center location. McKay plants are sold exclusively through our Design Professionals and at our e-commerce site McKayNursery.com. Our Design Professionals are landscape and plant experts who regularly meet with customers like you to review designs and assist in your plant selections.
When will my order ship?
We start shipping when the planting season is right for your area. Typically we do not ship from late December until mid-February to accommodate for the cold weather in our area each year, but will resume when the weather is right for planting in your area.
Orders will ship within 10 business days or less during the planting season.
Keep in mind that this timeline is only a guide and that timelines can shift due to weather.
Item April May June July August September October November Bare Root X X X X X All other plants, trees & shrubs X X X X X X
*Our fall shipping schedule goes until mother nature stops us, or until all orders for fall are shipped. This is usually no later than mid-November to early December.
NOTE: All B&B evergreens and certain perennials must be ordered by early October so they can be shipped out and planted by mid-October.
**No perennials or evergrens will be shipped during the 'late fall' (typically later than mid-November to early December) season. If you order after this time they will be shipped next spring. Excludes - hosta and daylilies. They will ship until the ground freezes
What forms of payment do you accept?
MasterCard, VISA & Discover cards are accepted at this time.
How much is shipping & handling?
Shipping is calculated directly on our site and is dependent on weight and distance. You will see the shipping cost before your final checkout.
Are online orders are available for local pickup in Waterloo, WI?
Online orders are available for local pickup in Waterloo, WI. Please call us three days in advance of your arrival for local pickups. That time allows us to get your products directly out of our fields and prepared for pickup. This ensures fresh, hand-picked, quality plants that are ready for your landscape.
Can I send a gift?
Yes please see the gifts section.
How do I redeem my discount code?
Simply enter your discount code on the payment information page in the checkout screen of our online store.
Date Updated: 4/02/2016
Do you offer discounts for bulk & wholesale orders?
Nursery professionals looking for bulk pricing and availability should call our wholesale department at 800.236.4242.
From time to time we may offer sales that provide savings on volume purchases.
How can I check the status of my order?
You will receive an email from us with a tracking number where you may contact the shipping entity directly for updates.
How do I know if my order has shipped?
You will receive a confirmation email when your order has shipped.
Can I delay the shipping of my order?
No, orders are processed and shipped on the next available shipping date.
What if I need to cancel my order?
You may cancel your order only if it has not shipped subject to a 20% restocking fee.
I received the wrong item, now what?
We apologize if we have shipped you an incorrect item.
Please photograph the item and call and speak to a customer service representative in our Customer Service Department and a representative will be happy to assist you. Call 1-800-236-4242 between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday, Central Standard Time.
Date Updated: 4/02/2016
My trees/plants were wilted on arrival. What do I do?
Immediately upon arrival, please open your boxes and water the roots and soil right away!
Many times (depending upon the weather in your area) the plants may heat up and need moisture during shipment. Don’t panic, just get out the hose and your plants should recover fully soon after you have soaked the roots and soils. Bare root plant root should be soaked in water overnight in a bucket or tub prior to planting.
Container plants should have the soil saturated.
Do you have a catalog?
Yes, it is available online for free downloading.
You may also order a copy of our full color catalog of everything that we grow for $7.95, which includes shipping and handling.
Do you sell Fertilizers?
Fertilizer packets and root stimulator is a great add on and should come up with each order at checkout.
What if my plants don’t have any leaves?
Remember that bare root plants are held dormant in our coolers and they still think it is winter. Even though you may be receiving them while plants in your yard have leaves, these plants are purposely held dormant and without soil on the roots. Plunge these bare root plants into water overnight before planting for great results. They will show signs of life almost right away.
Do you have more products available locally than listed online?
You can purchase most of our products in our online store. However, there may be larger sizes and limited quantity items only available locally.
Please call customer service to inquire at 1-800-236-4242.
Date Updated: 04/02/2016
What to do when your plants arrive?
Check-out our handy "Handling & Planting" guide by clicking here. If you should have additional quesitons, please feel free to contact customer service at 1-800-236-4242 Monday-Friday 8am-5pm (CST). If you have a question outside of this time please feel free to contact us via Facebook messenger and someone will respond as soon as possible.
What if I need more help?
You may always call and speak to a customer service representative in our Customer Service Department and a representative will be happy to assist you.
Please call at 1-800-236-4242 between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday, Central Standard Time.